REFUND AND RETURN

We hope you like the product you ordered! But in case you are not 100% satisfied, we have made the returns process extremely easy.

Most items sold on Xavie.store are returnable, with some exceptions. Please refer to the Returns and Exchanges policy below for specific procedures and conditions.

1. Time to request a return or exchange

You have the right to request a return or exchange within 30 days of receiving the item. After this time, we will not be able to process returns or exchanges.

2. Conditions for returns and exchanges

  • Products must be unused: The product must be in its original condition, unused and undamaged.
  • Products in original condition: The product must be returned with all original packaging, tags, labels and accessories.
  • Purchased Orders: Requests for returns or exchanges must be accompanied by a receipt or proof of purchase.

3. Return Process

3.1 Return Request: To request a return, please contact us via email at [email protected] and provide your order information and reason for return.

3.2 Return Instructions: Once your return request is approved, we will provide you with specific instructions on how to return the item. You will need to return the item to the address we provide as instructed.

3.3 Return Shipping Costs: You may incur shipping costs for returns, unless the item is defective or not as described. We recommend that you use an insured shipping service to ensure the item is returned safely.

4. Exchange Process

4.1 Exchange Request: To request an exchange, please contact us via email at [email protected] and provide your order information and reason for exchange.

4.2 Exchange Instructions: Once your exchange request is approved, we will provide you with specific instructions on how to return the item and receive a replacement.

4.3 Exchange Shipping Costs: You may be responsible for the shipping costs for the exchange, unless the item is defective or not as described.

5. Refunds

  • Processing Time: Once we receive the returned item and confirm the condition of the item, we will process the refund within 5-7 business days. Refunds will be issued via the original payment method you used to pay for the order.
  • Ineligible Cases: If the product does not meet the conditions for return, we will contact you and you can choose to return the product or abandon the product without a refund.

6. Defective or Misdescribed Product

If the product you received is defective or misdescribed, please contact us immediately. We will provide instructions on how to return the product and will cover the associated shipping costs.

7.Contact

If you have any questions about this Return and Exchange Policy or need assistance, please contact us via:

  • E-mail: [email protected]
  • Address: 3021 W Cermak Rd, Chicago, IL 60623
  • Phone: +1 337-722-1280